Quality Policy | Software Competitiveness International

Quality Policy of Software Competitiveness International (SoftCom International)

We will achieve customer satisfaction by continually improving processes, products and services to ensure they consistently meet or exceed customer requirements and they are of an international benchmark.

The main concern of the SoftCom International Top management is to sensitize all staff on quality, the continuous effort to improve the existing Quality Management System as well as the efficiency of their work through the effective use of the company resources.

The quality-oriented objectives of SoftCom International are summarized as follows:

To achieve and maintain the quality of the delivered products and services at the level promised to the customers, using the best available technology and expertise.
To undertake and carry out its work in accordance with applicable specifications.
To deliver customer orders within agreed deadlines and according to the agreed terms and budget.
To plan quality improvements of the delivered products based on the information returned by customers.
To ensure an organized education and training of all staff in order to gain awareness and expertise in quality work.
To provide assistance and advice to the customers on quality issues.
Continuous improvement, regarding training and procedures, within the quality system and continuous effort to encourage all staff to do the same.
Maintaining close personal contact with customers to ensure continued awareness of their needs and the needs of their customers in terms of quality and services.
Work with all employees to ensure that the level of quality and services with regard to the company’s products is satisfactory, while seeking satisfaction of the employees.
Target on international benchmark of quality of produced services and products to ensure the continuous penetration in the international market, in the current and new market sectors.

To achieve and maintain the quality of the delivered products and services at the level promised to the customers, using the best available technology and expertise.
To undertake and carry out its work in accordance with applicable specifications.
To deliver customer orders within agreed deadlines and according to the agreed terms and budget.
To plan quality improvements of the delivered products based on the information returned by customers.
To ensure an organized education and training of all staff in order to gain awareness and expertise in quality work.
To provide assistance and advice to the customers on quality issues.
Continuous Improvement, regarding training and procedures, within the quality system and continuous effort to encourage all staff to do the same.
Maintaining close personal contact with customers to ensure continued awareness of their needs and the needs of their customers in terms of quality and services.
Work with all employees to ensure that the level of quality and services with regard to the company’s products is satisfactory, while seeking satisfaction of the employees.
Target on international benchmark of quality of produced services and products to ensure the continuous penetration in the international market, in the current and new market sectors.

In general, the objective of SoftCom International is to achieve, maintain and improve the company’s image and credibility, mainly in and the global markets, while ensuring long-term partnerships so as to supply software solutions and IT services of high quality at competitive prices.

SoftCom International’s business related activites are the following:

Design, Development, Testing, Maintenance, Parametrization of Sofware
Implementation and/or completion of IT solutions
Software Installation
Professional Trainings

Design, Development, Testing, Maintenance, Parametrization of Sofware
Implementation and/or completion of IT solutions
Software Installation
Professional Trainings

SoftCom International Chief Executive Officer

Dr. Zoi Ekaterinidi

September 2023